GB11 FAQ – All Your Questions Answered

GB11Under -'s policy, each individual is permitted only one account. However, two members of the same household may each have their own account, provided they use separate mobile numbers, separate ID documents, and separate payment methods.

What is strictly prohibited:

• Opening multiple accounts under the same person's name
• Multiple registrations using the same mobile number
• Creating an account using someone else's identity
• Running multiple accounts to claim bonuses more than once

The system automatically cross-checks device, IP address, and payment details. If multiple accounts are detected, all of them will be suspended and balances may be forfeited. For more information, Terms & Conditions See.

Yes, GB11's account can be suspended temporarily or closed permanently — there are two separate options available.

Temporary Break (Cooling-Off or Self-Exclusion):

1. Log in → Account Settings → go to the Responsible Gaming section.
2. Select the "Cooling-Off Period" or "Self-Exclusion" option.
3. Set your duration — anywhere from 24 hours up to 6 weeks or longer.
4. Once confirmed, it takes effect immediately and you will not be able to log in until the period ends.

Permanent Closure: If you want to permanently close your account support@gb11.bestEmail or reach out via Live Chat. Once your identity is verified, any remaining balance will be available for withdrawal before the account is permanently closed.

During any active break period, GB11 will not send you any marketing messages. For more details, Responsible Gaming View the page.

GB11's Live Casino means playing real-time table games with actual dealers — just like sitting in a real casino, but from your mobile or computer. The most popular games are Baccarat, Roulette, Blackjack, and Andar Bahar.

Steps to Get Started:

1. Log in and make sure your balance is sufficient.
2. Go to the "Live Casino" section from the homepage or the top navigation menu.
3. Choose your preferred game. Each table displays its minimum and maximum bet limits — beginners should start at a low-limit table.
4. Once the game loads, you'll see betting chips at the bottom of the screen. Select your amount and click to place your bet in the designated area.
5. Once the dealer starts dealing cards or the ball is in play, bets can no longer be changed. Wins and losses are settled automatically based on the outcome.

In Baccarat, you bet on either "Player" or "Banker." A 5% commission applies when Banker wins. In Roulette, you can bet on numbers, colours, or odd/even. Take your time watching first — there's no rush.

GB11The easiest way to view all active promotions and bonus offers is to log in and go to the "Promotions" or "Offers" section on your dashboard. All active offers are listed there along with their expiry dates and terms.

Types of offers and how often they appear:

• Welcome Bonus: For new members only — 100% on your first deposit. Available once only.
• Daily offers: Changes daily. Usually tied to specific games or Sports Betting events.
• Weekly cashback: A portion of your total weekly losses is returned to you. Resets every Monday.
• Special event offers: Special promotions run during major cricket or football matches and festivals like Eid or Puja.
• VIP exclusive: Members at select VIP tiers receive exclusive private offers.

Each offer has its own validity period and wagering requirements. It's important to read the details before claiming any offer. If you have questions about a specific offer, just ask support.

GB11's minimum bet amount varies slightly depending on the game or section. General guidelines are listed below:

• Sports Betting: The minimum bet is ৳10. The same limit applies to parlay bets combining multiple matches.
• Slots: Most slots allow a minimum bet of ৳ 1 to ৳ 5 per spin, though this varies by game.
• Live Casino: Varies by table type. Standard Baccarat or Roulette tables start from a minimum of ৳ 50. Some special tables may require ৳ 100 or more.
• Lottery: The minimum stake per ticket is ৳ 20.

Every game clearly displays its minimum and maximum bet limits — so you can check before you play. If you're new, it's a smart idea to start with lower-limit games.

GB11The support team is available 24/7, seven days a week, with Bangla-language support. Ways to get in touch:

• Live Chat: The fastest and most popular option. Look for the chat icon at the bottom right of any page on the site. You're typically connected within 1–3 minutes.
• Email: support@gb11.best — best for complex issues, screenshots, or document attachments. Emails sent during business hours typically get a reply within 2–4 hours; at other times, expect 12–24 hours.

Share these details with support for a faster resolution:

• Mobile number or email address used during registration
• A brief description of the issue
• Screenshots or transaction ID if applicable

Never share your password or OTP with support — GB11 will never ask for them.

This can happen occasionally and almost always resolves on its own within a few minutes. If it doesn't, follow the steps below.

Wait 5–10 minutes first. bKash or Nagad's servers and GB11There can sometimes be a short delay in communication between payment gateways. In most cases, your balance updates within 10 minutes.

If That Doesn't Work:

1. Note down the Transaction ID (TrxID) from your bKash statement.
2. Contact GB11 via Live Chat or at support@gb11.best with your transaction ID, amount, and the time of the transaction.
3. The support team will check the payment logs and correct your balance within 30 minutes.

For refunds: If a deposit fails completely and the funds never reach GB11, bKash will automatically refund within 72 hours. If that doesn't happen, file a complaint with both GB11 Support and the bKash helpline at the same time.

Closing the page before a deposit payment is confirmed can cause issues — wait until the transfer is complete before navigating away.